Dagnu Tessema - Staff Size

Dr. DAGNU HAILE TESSEMA

Faculty of Economics and Administrative Sciences

Office GE221
Telephone number +90 392 671 11 11
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CURRICULUM VITAE

Education
  • CIU İşletme (PhD, 2025)
  • CIU Mühendislik Yönetimi (Master, 2020)
  • CIU Endüstri Mühendisliği (Undergraduate, 2018)
Publications

Articles published in peer reviewed international journals (SCI,SSCI,Arts and Humanities)

  • The mediating role of organizational stress in the relationship between gender diversity and employee performance in Ghanaian public hospitals - 2025
  • Enhancing pro-environmental behavior through green human resource management practices: evidence from Ethiopian private hospitals - 2025
  • Enhancing Corporate Sustainability through Total Quality Management: Evidence from Ethiopian Private Hospitals - 2025
  • The impact of green human resources management practices on corporate Sustainability: The Case of Public Hospitals - 2025
  • Impact of total quality management on patient revisit intention: the case of public hospitals in Addis Ababa, Ethiopia - 2025
  • Influence of perceived service quality on word-of-mouth: the mediating role of brand trust and student satisfaction - 2024

Articles published in other peer reviewed international journals

  • Investigating the influence of organizational culture on competitive advantage through the mediating role of entrepreneurial orientation - 2025

Articles published in National journals

  • The relationship between total quality management, patient satisfaction, service quality, and trust in the healthcare sector: the case of Ethiopian public hospitals - 2024
  • Enhancing job performance: Exploring the impact of employee loyalty and training on quality human resources practices - 2024

Books and books chapters published internationally

  • Impact of TQM on revisit intention through the mediating role of patient Satisfaction on inpatient in public hospitals in Addis Ababa, Ethiopia - 2024
  • The Mediating Effect of Patient Trust on the Link between Relationship Marketing and Hospital Brand Image in Public Hospitals—Nigeria - 2024

Papers presented in international conferences and printed as proceedings

  • Analyzing the relationship between perceived service quality, student satisfaction, brand trust, and word-of-mouth: a case of Turkish Republic of Northern Cyprus private higher education. - 2023
  • Enhancing job performance through quality human resources: understanding the implications of employee loyalty and training and development opportunities. - 2023
Research Areas
  • Organization and management
  • Corporate sustainability
  • Total quality management
  • Green human resource management